Frequently Asked Questions
Answers to the most common questions from healthcare providers considering a billing and RCM partnership with TxHyd.
Q: What types of healthcare providers does TxHyd work with?
TxHyd works with a broad range of healthcare organizations including independent physicians, group practices, multi-specialty clinics, hospitals, urgent care centers, DME/HME providers, behavioral health centers, and laboratory services. We support over 30 medical specialties.
Q: How quickly can TxHyd begin managing our billing?
Most practices are onboarded within 5–10 business days. Our implementation team handles the transition process including EHR/PMS access, payer setup, and workflow documentation to ensure a smooth handoff with minimal disruption to your revenue cycle.
Q: Will switching to TxHyd disrupt our current revenue cycle?
No. Our transition process is designed to be seamless. We run parallel workflows during the initial onboarding phase to ensure no claims fall through the cracks. Most clients see no disruption and many report improved cash flow within the first 30 days.
Q: How does TxHyd protect our patients' health information?
We operate under full HIPAA compliance with signed Business Associate Agreements (BAAs). All patient data is encrypted in transit and at rest, and access is controlled through role-based permissions and multi-factor authentication. Our staff undergoes mandatory annual HIPAA training.
Q: What EHR and Practice Management systems does TxHyd integrate with?
TxHyd works with most major EHR and practice management platforms including Epic, athenahealth, eClinicalWorks, Kareo, DrChrono, Modernizing Medicine, Nexgen, AdvancedMD, and many others. Contact us if you have a specific platform not listed, we handle custom integrations as well.
Q: How is TxHyd's pricing structured?
We offer flexible pricing models based on your practice’s size and needs. Our most common model is a percentage of net collections meaning we only earn when you get paid. We also offer flat-fee arrangements for certain service categories. Contact us for a custom quote.
Q: Do you provide reporting on our billing performance?
Yes. Clients receive real-time access to performance dashboards and regular reporting including collections rate, denial trends, AR aging, first-pass acceptance rates, and specialty-specific benchmarks. Monthly performance review calls are available for all clients.
Q: Can TxHyd help with provider credentialing and payer enrollment?
Yes. TxHyd offers credentialing and payer enrollment as an add-on service. We manage the full process from CAQH attestation to payer-specific enrollment applications ensuring your providers are credentialed accurately and enrolled as quickly as possible.
Q: What makes TxHyd different from other RCM companies?
Three things set TxHyd apart: specialty-specific expertise, a compliance-first approach, and transparency. We don’t use one-size-fits-all billing workflows. Every client gets a dedicated account team with knowledge of their specialty, payer mix, and regional billing environment backed by real-time reporting you can trust.
Q: Is there a long-term contract required?
We believe in earning your business through results. We offer flexible engagement terms and do not lock clients into long-term contracts. Our partnership is built on performance and trust not paperwork.